At World Car Accessories, we aim to ensure that you receive your order in good condition and as described at the time of purchase.

1. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, faulty, or does not meet the requirements specified in your original purchase, please contact our customer care team through:

Email: info@worldcaraccessories.com
Customer Care Hours: Monday to Friday, 10:30 AM – 5:30 PM

After receiving your complaint, World Car Accessories will review the nature and validity of the complaint. If the complaint is determined to be legitimate, we will process the applicable replacement request.

2. Check Your Package Before Accepting Delivery

Before accepting your shipment, please carefully inspect the package for any visible signs of damage, tampering, or mishandling.

If the package appears damaged or tampered with, you should decline the delivery and notify World Car Accessories as soon as possible.

Return and replacement procedures may vary depending on the type and category of the product.

3. Requirements for Returns

To request a return for a damaged or defective product, the following conditions apply:

a. Report Within 24 Hours

You must inform World Car Accessories within 24 hours of receiving the damaged or defective product.

World Car Accessories may not be responsible for replacement requests that are not reported within this period.

b. Product Condition

The merchandise must be new and unopened, unless the product has been identified as defective after use and requires service-centre inspection or repair.

c. Return Pickup

Where applicable, World Car Accessories will arrange pickup of the damaged or defective product through its logistics partner.

If World Car Accessories is unable to arrange the pickup, you will be notified and may be required to ship the product through a reputable courier service within 1–2 days of receiving the notification.

d. Original Packaging

Returned products should include their original packaging and, where applicable:

• Price tags
• Labels
• Barcodes
• User manuals
• Warranty cards
• Invoices
• Other original accessories or documentation

Customers should package returned products securely to prevent additional damage during transportation.

e. Inspection

World Car Accessories will inspect returned products to verify the authenticity and nature of the complaint before approving a return, replacement, repair, or refund.

Refunds

If World Car Accessories accepts the return of a product, the applicable value of the product will be refunded based on the amount originally paid.

Refunds may be processed through the applicable payment method or payment gateway, depending on the original payment method and prevailing processing conditions.

Online Payments

Orders paid online will generally be refunded within 7–21 working days, depending on the payment method and processing conditions.

Cash on Delivery

For Cash on Delivery orders, refunds may be provided through a refund cheque or credited to the customer's account, as applicable.

Used or Installed Products

If a product has been used and is found to require repair, it may be sent to an authorised service centre for inspection or repair.

World Car Accessories may arrange the repair and return the product to the customer. Applicable courier or service charges may apply.

Discount Codes

Discount codes used for an order will not be refunded if the customer or World Car Accessories cancels the order.

Cancellation by World Car Accessories

World Car Accessories reserves the right to refuse or cancel an order for any reason, including circumstances relating to product availability, pricing, order verification, or other operational requirements.

If payment has already been received for an order that is cancelled by World Car Accessories, the applicable amount will be refunded to the customer.

Cancellation by the Customer

Customers may request cancellation of an order. World Car Accessories reserves the right to accept or reject a cancellation request depending on the status of the order.

Orders that have already been processed may not be cancelled.

Customer Support

For return, replacement, or refund assistance:

Email: info@worldcaraccessories.com
Customer Care Hours: Monday–Friday, 10:30 AM–5:30 PM

World Car Accessories
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